Online purchases made through the Italianshoemakers.com are valid for exchange, credit, or refund within 30 days from the ship date. Online purchases exceeding 30 days can be exchanged for a gift card or store credit up to 60 days. *Product cannot be worn.
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following: Original and return shipping charges Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
For easy and convenient returns, please click here to review your options and initiate your return or returns online. We aim to provide a seamless experience and are available to assist you if you have any questions.
Orders over $75 qualify for free shipping. We offer a flat rate of shipping of $6 for orders under $75
Orders are typically shipped within 2 to 3 business days, and standard Ground Shipping orders arrive in 4 to 7 business days. Standard Ground Shipping is an estimated delivered time and is not guaranteed to be delivered within the 4 to 7 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
You can always track your package on the shipping company homepage. Your tracking number has been sent to you together with your invoice and shipment confirmation. In case you haven't received your track & trace number, please contact us at firstname.lastname@example.org, so we can inform you about your package status.