Head over to the following website on your desktop or mobile device: www.italianshoemakers.com/apps/returns.
After you access the page simply type in your order number and email address to begin.
Step 2: Return / Exchange
Select the styles from your previous order that you want to exchange or return. For exchanges, you can select a different size then you previously ordered if the fit was too big or small originally.
Step 3: Select Drop-off Location
Select a convenient location to drop off the package. If you have an issue locating a place to drop-off near you please contact our customer support for further assistance with your return/exchange.
Step 4: Package Your Return
We cannot accept returns/exchanges that are sent back in our blue shoeboxes only. They must be shipped in the brown box provided originally, with the shoe boxes safely within the brown outer box.
Step 5: Drop-Off Package
Please bring the email with the image of the QR code, printed out or on you mobile device. The shipping location you choose will be able to scan the code to have your product shipped for free.
