1.- RETURNS

1.1 What is your return policy?

Online purchases made through the Italianshoemakers.com are valid for exchange, credit, or refund within 30 days from the ship date. Online purchases exceeding 30 days can be exchanged for a gift card or store credit up to 60 days.

 

1.2 How can I get a return label?

1.- https://www.italianshoemakers.com/apps/returns

2.- Fill with your order information (Order Number and email).

3.- Select the item you want to exchange/return.

4.- Tell us the reason

5.- Select the option: exchange, return or store credit. 

Store credits and the balance are non-refundable.

 

1.3 What happens if I refuse the package?

If your package cannot be delivered or is unclaimed or refused, you are responsible for the following: Original and return shipping charges Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.

 

1.4 How do I return an item I received as a gift?

If the item was purchased on italianshoemakers.com you may contact our Customer Service department and they will issue a 'Store Credit' return authorization

 

1.5 What is your policy on damaged items?

If you receive a damaged or defective items, please notify us immediately via email support@italianshoemakers.com described the damage and pictures. We will send you a return label. As soon as the item is received back a full refund will be issued.

 

2.- SHIPPING

2.1 What do you charge for shipping?

Orders over $75 qualify for free shipping. We offer a flat rate of shipping of $6 for orders under $75.

 

2.2 Where does my order ship from?

All our orders are dismissed from our headquarter located at 9350 NW 58th St, Doral, FL 33178 USA

 

2.3 Do you ship to an alternate address or a P.O. Box?

Yes, we ship to alternate addresses.

 

2.4 Once I've placed my order, how long will it take to arrive?

Orders are typically shipped within 2 to 3 business days, and standard Ground Shipping orders arrive in 4 to 7 business days. Standard Ground Shipping is an estimated delivered time and is not guaranteed to be delivered within the 4 to 7 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.

 

2.5 Can I track my package?

You can always track your package on the shipping company homepage. Your tracking number has been sent to you together with your invoice and shipment confirmation. In case you haven't received your track & trace number, please contact us at support@italilanshoemakers.com, so we can inform you about your package status.

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